The secret of change
I’ve seen this too many times on change programs. Far too much effort is put into trying to preserve “the old ways” in one form or another. Some of the common ones I’ve seen:
- trying to work everything around an IT system that’s old, inflexible and largely broken
- accommodating Employee X who refuses to change the way they work, or who you just want to keep around
- refusing to replace an old piece of machinery because it cost $1 million to buy 5 years ago
- creating “exceptions” to processes because once Client X does it that way
I wouldn’t suggest ignoring the old ways completely, you need to help nudge people forwards. But I wouldn’t be so eager to make exceptions “just because that’s how we used to do things”.